Shipping Your Order
At Smith Industries Ltd., we are committed to providing prompt and reliable delivery. Our Shipping and Returns policy will make your shopping experience convenient and worry-free. When placing your order, please consider the following:
- Credit card approval must be received prior to shipping your order.
- Business hours at Smith Industries Ltd are Monday to Friday, 8:00 am to 5:00 pm.
- Smith IndustriesLtd takes the utmost care to ensure the accuracy and promptness of your order. We will respond to your order by email within 24 business hours and comply to fulfill it immediately if all items are in stock. Orders placed overnight will be responded to within 24 hours from the opening of the next business day. Please note that orders made on a Saturday or Sunday will not be processed until Monday. Once your item(s) is confirmed to be available and your payment authorized, we ship your item(s) immediately.
- Delivery only occurs on regular business days and does not include holidays of our delivery carrier. Allow 4 to 5 business days for delivery by courier for the majority of communities.
- Our regular carrier, at the negotiated rate, will perform delivery. Should you desire a different method for earlier delivery, there may be an additional fee and you will need to contact us to make that special arrangement.
- Please provide a street address for courier service as most couriers are unable to deliver to a post office box address.
- Shipping costs will be based on a single item, its weight and destination, and insurance is included to a limited value.
- Should you wish to have additional features added to your shipment such as delivery confirmation or time guarantee, please notify us by telephone or email prior to placing the order.
- Please be available or have a responsible person available to sign and accept your order during business hours. If a delivery cannot be made, the carrier will provide instructions to receive your order (local warehouse, 2nd attempt, etc.).
Returning Your Order
At Smith Industries Ltd we have a 100% satisfaction guarantee policy. Our policy is a full refund within 30 daysif the product is accompanied by a receipt and is in original condition (unused). We sincerely hope you find what you need at our website and are satisfied with our product. If for any reason you are not satisfied with your order, we are more than happy to accommodate returns. Please call our office before returning an item for further instruction and an RMA. Any items being returned after 30 days are not eligible for a full refund and you will be given a credit on account.
Canceling Your Order
At Smith Industries Ltd we are committed to fulfilling orders in a very timely manner which means there is very little time for you to cancel. We are committed to responding to an order request within 24 hours. Please contact us immediately either by email or telephone and we will do our best to cancel the order. Please remember, you can always return or exchange your order.
Questions and Concerns